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Vlyomiby Lovely

Policies

Returns & refunds

Last updated 1 October 2026

Every Vlyomi piece is made by hand in very small numbers, so we can’t take back pieces simply because of a change of mind. But if something isn’t right with your order, we will always make it right.

Cancellations

  • You can cancel your order from your account any time before we confirm it — no questions asked.
  • After confirmation, contact us as soon as possible. If we haven’t started making or packing your order, we’ll cancel it.
  • Orders that have already shipped can’t be cancelled.
  • Personalised orders can’t be cancelled once we have started making them.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn’t what you ordered:

  • Write to us at hello@vlyomi.com within 48 hours of delivery, with your order number.
  • Include clear photos and an unboxing video showing the parcel being opened. This helps us resolve your claim with the courier quickly.
  • Once verified, we’ll send a replacement or give you a full refund, as you prefer. If a replacement isn’t possible because the piece has sold out, we’ll refund you.
  • If we ask you to send the item back, we’ll cover the return shipping.

What we can’t accept

  • Change-of-mind returns or exchanges.
  • Personalised or custom-made pieces, unless they arrive damaged or with an error on our part.
  • Natural variations in colour, shape or size that come with handmade work.
  • Damage from wear and tear, water, perfume or not following the care guide.
  • Earrings, for hygiene reasons, unless they arrive damaged.

Refunds

  • Approved refunds are issued within 5–7 working days.
  • Online payments are refunded to the original payment method. Your bank may take a few extra days to show it.
  • Cash on delivery orders are refunded by UPI or bank transfer to an account you share with us.
  • Shipping charges are refunded when the whole order is refunded because of our error.

Questions

If you’re unsure about anything, get in touch before ordering — we’re happy to help. For unresolved complaints, contact our grievance officer Lovely at care@vlyomi.com.